Complaints

Customer satisfaction and quality are of great importance at Nolten. We think it is essential that you are satisfied with your purchase and do everything to serve you as well as possible. In the unlikely event that something is unsatisfied, please do let us know. We will do our utmost to provide a suitable solution.

Complaint about a store purchase

If you have a complaint about a purchase in one of our stores, we kindly request to visit the store with your complaint. Please take your purchase receipt and bought item with you. One of our employees is happy to help you. The address and contact details of our stores can be found here.

Complaint about an online order

If you have a complaint about an online order, please send an e-mail to service@nolten.nl with a clear description of your complaint and possibly several photos. We will process your complaint as soon as possible and will usually inform you about the follow up within 1 - 3 working days.

If you prefer contacting us by phone, you can reached us Monday to Friday from 9 AM to 5 PM on phone number: +31 (0) 70 338 9366.

If there is a dispute with a complaint about an online order, you can submit it to the Geschillencommissie Webshop, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).

You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).